Help Center
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and payments.
Once your order is dispatched, you will receive a tracking number via email and SMS.
Yes, you can modify or cancel within 12 hours of placing it.
Contact us within 48 hours with photos and we will arrange a free replacement.
Delivery is FREE on all orders above Rs. 3,000. For orders below that amount, a flat shipping fee of Rs. 200 applies.
Orders are processed within 24 hours. Delivery typically takes 2-5 business days depending on your location. Major cities usually receive orders within 2-3 days.
Yes! We deliver to over 120 cities across Pakistan. If you're unsure whether we deliver to your area, please contact our support team.
We offer a 7-day hassle-free exchange policy. If you're not satisfied with your purchase, you can exchange it within 7 days of delivery, provided the product is unused and in its original packaging.c
Simply contact our support team via WhatsApp or email with your order number and reason for exchange. We'll guide you through the process and arrange pickup.
For hygiene reasons, personal care and beauty tools cannot be exchanged unless they arrive damaged or defective.
Yes! COD is available nationwide. You can pay in cash when your order is delivered to your doorstep. No advance payment required.
We accept Cash on Delivery, Credit/Debit Cards (Visa, Mastercard), and bank transfers. All online payments are processed through secure SSL-encrypted gateways.
Absolutely. We use 256-bit SSL encryption for all transactions. Your payment information is never stored on our servers — it's processed securely by our payment partners.